Thanks for reaching out.
We are sorry to hear about this delay in delivery.
I do see that the last scan was on [ENTER SHIP DATE HERE].
Unfortunately, we cannot place a missing mail claim until 15 days AFTER the ship date, which would be [ENTER CLAIM DATE HERE].
If the package does not show any further movement when that date arrives, I will place the missing mail claim.
We appreciate your patience and understanding in this matter.